FAQ
Frequently Asked Questions
1. How long does shipping take?
All orders are made to order and processed within 2 to 7 business days.
Estimated delivery times are:
- Spain: 3 to 7 business days
- Europe: 5 to 10 business days
- Rest of the World: 7 to 15 business days
Delivery times are estimates and may vary during periods of high demand or due to circumstances beyond our control.
2. Do you ship internationally?
Yes, DENILO ships worldwide.
Shipping costs are calculated automatically at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
4. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition.
Because our products are made to order, we do not accept returns or exchanges due to incorrect size selection or change of mind.
5. How do I choose the right size?
Each product page includes a detailed size guide to help you find the best fit.
Please review the size guide carefully before placing your order.
6. What if I receive a damaged or defective item?
Please contact us at deniloclothes@gmail.com within 7 days of delivery and include your order number along with clear photos of the issue.
We will resolve the problem as quickly as possible.
7. How can I contact DENILO?
You can contact us anytime at:
8. Do you ship worldwide?
Yes, we offer international shipping to most countries.
9. Are customs fees included?
International orders may be subject to customs duties, import taxes, or other fees depending on your country's regulations.
Any such charges are the responsibility of the customer.
10. How are your products made?
All DENILO products are produced on demand. Each item is made specifically for you after your order is placed, helping reduce waste and maintain high quality standards.